Arctic Spas Email & Hosting/DNS Information Help Page

This page was last updated on: February 24 2021 19:11:03 GMT

You are reading this page because you are an Arctic Spas Official Distributor/Partner OR an IT representative for the Distributor/Partner and require assistance in regards to the Arctic Spas hosted email and dealership web sites.

If you have any questions or concerns then please contact justin@jucra.com.

A. Hosting and DNS/Name Server Information

This section deals with any nameserver or dns settings. In some cases we are hosting your dns or you are pointing your www A record to our servers. The details below should assist you in obtaining the correct information.

If you are unsure about any of these settings, please contact us right away to confirm or the person who is managing your domain name.

1. Name server Information

Generally its a good idea that we host your nameservers on our dns cluster so we can make quick changes to the dns.

NS1.ARCTICSERVERS.NET
NS2.ARCTICSERVERS.NET

HOWEVER, if you are hosting the dns yourself and we are hosting your web site, then you will need to point the A Name record to the one listed below.

2. A Name Record

The following IP Address should be added as your A Name record if your site is hosted with us but you manage your own dns.

54.172.96.153

OBVIOUSLY, if you are hosting the dns yourself then enter your own A Name record whatever that may be.

B. Email Information

This section deals with any issues if you are hosted on our enterprise email platform. If you are "self hosting" your email for example on google apps or an internal mail server in your office then the settings in this section would not apply. However, if you are having issues with your mail if then please contact us to confirm as the issue you are experiencing could well be a dns issue if your dns is pointing or hosted with us.

Email Set Up Tutorials

We have a special online tool where you can login and view tutorials on how to set up your email on your devices.
https://help.emailsrvr.com

1. Webmail Login

Please use the link below to login online and read your emails directly from the browser (this is called webmail)
https://hsws.mymailsrvr.com/

2. POP Settings

Server Name: secure.emailsrvr.com
Port: 995
SSL must be turned on

3. IMAP Settings

Server Name: secure.emailsrvr.com
Port: 993
SSL must be turned on

4. SMTP Settings

Server Name: secure.emailsrvr.com
Port: 465
SSL must be turned on

5. Troubleshooting Email Connection Issues

If you are having issues with sending or receiving emails, please follow the checklist below or contact us for assistance.

Are your incoming and outgoing mail servers correct/spelt correct?
Do you have SMTP Authentication enabled?
Are you 100% sure you are using the right username and password?
Have you tried closing your email programme down and restarting it?
Do you have SPF Records enabled on your domain?
Can you PING our mail server address? (maybe your firewall is blocking you?)
Can you TELNET your mail server address?
Are your port settings correct?
Have you tried rebooting your computer? (sometimes this clears up issues)
Do you have anti virus installed. try turning it off or check its settings. (antivirus can interfere with your email)
Are you using AVG Antivirus? If so disable it and try to connect again.
Are you using Thunderbird? If you have addons, then disable and re-enable them one by one.
Is your ISP blocking port 25? (try using port 587 for your smtp outgoing email)
Have you checked your spam folder on the webmail for missing mails?
Have you checked your junk folder on your local computer for missing mails?
Has your domain name expired?
Are your dns servers responding correctly?

6. Technical Domain Details (for IT Managers/Domain Managers)

In order to use the Arctic Spas Enterprise Email System, your domain name MX records must be pointed to the follow MX records:

MX1.EMAILSRVR.COM
MX2.EMAILSRVR.COM

If you are hosting the dns yourself, then please ensure that there is an SPF entry in the dns for emailsrvr.com otherwise you may encounter some issues with deliverability.

EG: "v=spf1 include:emailsrvr.com ~all"